Frequently asked questions
Frequently asked questions
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How to monitor the vehicle location using this product?
How to monitor the vehicle location using this product?
You can monitor the vehicle location using this product by logging into your Track Buddy account on the Loconav website or the Loconav Track Buddy mobile app. You will be able to see the real-time location of your vehicle on a map, as well as the speed, direction, and distance traveled. You can also view the history of your vehicle's movements and generate reports.
Can I record voice using this product?
Can I record voice using this product?
Yes, you can record voice using the Track Buddy MOVE. The product has a built-in microphone that allows you to listen to the driver or passenger of the vehicle. You can also listen to the ambient sound around the vehicle.
Does the product require a SIM card and regular load?
Does the product require a SIM card and regular load?
Yes, the product requires a SIM card and data plan to function. The SIM card enables the product to connect to the cellular network and transmit data to our server. The data plan is used to pay for the data usage and SMS alerts. They are included in the package and are valid for 1 year.
Will the product drain the battery of a motorcycle?
Will the product drain the battery of a motorcycle?
No, the product will not drain the battery of a motorcycle. Our product has a low power consumption and a smart sleep mode that automatically turns off the device when the vehicle is not in use. The product also has a built-in battery backup that can last for several hours in case of power failure.
Is this product compatible with a 24V truck?
Is this product compatible with a 24V truck?
Yes, our products are compatible with a 24V truck. Our product can work with any vehicle that has a 12V or 24V battery system. You just need to connect the product to the positive and negative terminals of the battery using the provided wires.
Where can I purchase this product?
Where can I purchase this product?
You can purchase this product from our e-commerce platform or from our authorized dealers. You can email us to get our dealer list or contact us for more information.
How to install the product?
How to install the product?
You can install the product by yourself or by a professional installer. The installation process is simple and easy, and it takes only a few minutes. You just need to follow the instructions in the user manual or watch the installation video on our website.
Does this product require a monthly subscription?
Does this product require a monthly subscription?
Yes, this product requires an annual subscription to access our tracking services and features. Subscription fees depend on the device you choose. You can contact us for more information and details on our plans and pricing.
How to renew the subscription after expiration?
How to renew the subscription after expiration?
You can renew the subscription after expiration by logging into your Track Buddy account on the Loconav website or the Loconav Track Buddy mobile app. You will be able to see the status of your subscription and the expiration date. You can choose to renew your subscription for another year. You will receive a payment link via email to complete the process.
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